About the Company:
Teknol was founded as a provider-centric solutions company that builds better business solutions for growing businesses by combining industry-leading technology and security with dependable customer support. We give business owners the technology & services they need to succeed. Teknol helps businesses to create brand identities and provide digital solutions, including social media marketing and optimizing websites and graphics.
Job Description:
We are seeking a Customer Success Executive with experience in managing client relationships and ensuring customer satisfaction. The successful candidate will be responsible for developing and maintaining strong relationships with clients and ensuring they receive high-quality service and support.
Responsibilities:
- Manage and maintain strong relationships with clients • Ensure customer satisfaction by addressing customer issues and concerns in a timely and effective manner
- Develop and implement customer success strategies to increase customer retention and upsell opportunities
- Work with cross-functional teams to ensure the highest quality of service and support is provided to clients
- Monitor and analyze customer feedback and metrics to continuously improve customer satisfaction
- Write and maintain technical documentation
- Provide training and support to clients as needed
Requirements:
- 3+ years of experience in client servicing and customer success
- Strong knowledge of customer success strategies and best practices
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Good understanding of Agile development methodologies
- bachelor’s degree in business, Marketing, or a related field
Education and Certifications:
- Professional certifications in customer success (e.g. CSAP, CCSP, etc.)
If you meet the above requirements and want to be a part of a dynamic team, please submit your resume and cover letter. We offer a competitive salary package and benefits package.